SecureWebs
Service Level Agreement
99.6%
UPTIME GUARANTEE
(a)
Coverage
This SecureWebs Acceptable Use and Service Guidelines apply to you
if you have Dedicated Hosting and you are in good financial standing
with SecureWebs.
(b) Service Level
SecureWebs endeavors to have the content of your Web site available
for http access by third parties 99.9% of the time ("Web Site
Availability") and most of the time we can
exceed those expectations. We
will even
guarantee 99.6% per month or credit your account.
(c) Credits
In the event that there is no Dedicated Server Availability,
SecureWebs will credit the following month's service fee as follows.
Such credit shall be retroactive and shall be as calculated below
and as measured 24-hours a day in a calendar month, with the maximum
credit not to exceed the monthly service charge for the affected
month.
|
Customer Web Site Availability |
Credit |
|
99% to 99.6% |
50% |
|
97.6% to 98.9% |
75% |
|
97.5% or below |
100% |
In order
for you to receive a credit on your account, you must request such
credit within ten (10) business days after you experienced no
availability. You must request credit by sending an electronic mail
message to
support@SecureWebs.com. For security, the body of this message
must contain your basic account information, the dates and times of
the unavailability of your service. Credits will usually be applied
within sixty (30) days of your credit request. Credit to your
account shall be your sole and exclusive remedy in the event that
there is no server availability.
(d) Restrictions
Credits shall not be provided to you in the event that you have no
server availability resulting from (i) scheduled maintenance (ii) your
behavior or the performance or failure of your equipment, facilities
or applications, or (iii) circumstances beyond SecureWebs reasonable
control, including, without limitation, acts of any governmental
body, war, insurrection, sabotage, embargo, fire, flood, strike or
other labor disturbance, interruption of or delay in transportation,
unavailability of interruption or delay in telecommunications or
third party services (including DNS propagation), failure of third
party software or hardware or inability to obtain raw materials,
supplies, or power used in the equipment needed for provision of your
Web site or server.
Also, please
be advised you can request any statistics you might have on your
server from our auto-monitor program. From the day your server
goes online, it is kept track of. Write "support@securewebs.com"
and request the server statistics to be provided with the details.
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