All accounts are set up on a pay by term basis. All pricing is guaranteed for the term of service. We reserve the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within thirty days (30 days) of the invoice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies us in writing for a request for termination of services.

Since accounts are set up on a pay by term basis, accounts cancelled mid-term will not be eligible for a refund for the current term.

You will not receive a refund for time that your account resided on our servers, unless your cancellation is made within the first 30 days of the account sign-up. Setup fees and Support fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $100.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies as well as ISP/web host information services. Checks that do not clear because of Insufficient Funds or Stop Payments will be charged an additional fee of $50.00 to cover our costs involved.  

Billing inquiries and disputes should be brought to SecureWebs attention in writing within 30 days of the invoice date. Failure to do so will be deemed to be an admission that invoice and charges are accurate.

When registering for hosting services, you may choose to pay for the Services by credit card or upon your due date of an invoice. If you choose to pay by credit card you authorize SecureWebs to charge your credit or debit card to pay for any charges that may apply to your account, You must notify SecureWebs of any changes to your card account (including, applicable account number or cancellation or expiration of the account), your billing address, or any information that may prohibit SecureWebs from charging your account.  

If you choose to be invoiced for hosting services, SecureWebs will send an invoice for the Services for the term for which you have requested services. If you need a copy of previous months statements, then our billing department may need to charge you a fee for retrieval and re-mailing those to you.  You will pay to SecureWebs the amount indicated in each invoice by the due date reflected on the invoice. Your failure to fully pay any fees and taxes within 30 days after the applicable invoice date is a material breach of this Agreement, justifying SecureWebs in suspending its performance and terminating this Agreement

Requests for termination of any hosting agreement should be made in writing, either by e-mail or in physical writing to the address of

SecureWebs, Inc.
PO Box 377
Kettle Falls, Washington, 99114
or billing@securewebs.com

We should receive this notice no later than 15 days before the renewal of your term of agreement, so we can begin the process of verifying your intent and the extent of the services that need to be discontinued, to include DNS services, Mail services, hosting services, and database services.